Quick tip:
To generate your best returns, remember to define what success looks like. Listen to a diverse set of end-users about their communications and collaboration needs. Press your vendors on how they can help you satisfy those needs.
Migrating to the cloud pays for itself through elimination and consolidation.
Customers see an average 30% drop in the total cost of ownership over 3 years compared to premises-based, siloed legacy solutions.
Why does single-platform cloud communications beat individual cloud apps?
A unified platform offers customers more flexibility, cost savings, innovation, and other benefits over the a-la-carte approach.
While people often say a unified cloud platform offers the benefits of a single vendor, what does that really mean? In reality, those benefits go far beyond volume discounts, licensing consolidation, and streamlined tech support.
Things like:
- Capture analytics across multiple apps like video conferencing, contact center, and voice to gain better insights that can improve operations and performance
- Seamlessly transition between multiple channels. For instance, users can switch between a voice call and a video meeting to share a screen, they can do so with one click
- Access a deeper world of data available across apps, facilitating AI/machine learning
- Provide users a unified mobile communications app covering voice, video conferencing, chat, SMS, and fax
Ready to learn more?
There is more urgency than ever to make your move to cloud communications
Gartner Research has predicted that “by 2022, four cloud-based UCaaS seat licenses will be sold for every premises-based UC license, driven by an expanding list of cloud communications capabilities in UCaaS solutions.*" (Source:) That is a 4x number of licenses for cloud, and the disparity will only grow. This does not mean certain hardware such as handsets cannot be reused. It means that all infrastructure innovation is happening in the cloud.
Quick tip:
Resolve networking and security requirements before any cloud communications implementation. Your experience will depend on having the right networking and security capabilities, and user experience is an important element of overall ROI.
Going beyond cost and time savings.
Each organization has its own transformation business objectives. Where we see cloud platforms helping customers the most is with speed and scale.
Speed is important because you need to adapt quickly to changing conditions. How quickly can you onboard new employees, open new offices, or initiate a remote work program when needed? Beyond hard dollar savings, these are important considerations when evaluating cloud communications.
The cloud was made for scaling benefits regionally and globally—even if most of the administration is based out of headquarters.
- Set up new offices faster
- Reduce product time-to-market
- Improve employee collaboration by breaking down communications and data silos
- Enjoy simpler user administration
- Make and receive lower latency, higher quality calls
- Pay less money for international calling
- Integrate quickly with business apps and CRM tools
- Safeguard business communications
- Give employees the flexibility to work from anywhere
- Reduce office space as more staff work remotely